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Learn from experience. Shape a global community.
The Centre of Competence on Humanitarian Negotiation (CCHN) provides humanitarian professionals with a platform to learn and exchange around the topic of frontline negotiation. It contributes to scientific research around negotiation processes, tools and strategies and promotes collaboration across the sector. At the core of CCHN’s work is a global community of negotiators working at the frontlines of humanitarian action.
Our team is administratively hosted by the International Committee of the Red Cross (ICRC) and is based in Geneva, Switzerland.
Leadership
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Before joining the CCHN, Joëlle worked for several years with the International Committee of the Red Cross (ICRC) in various field operations in Africa and Latin America focusing her work on protection and operational management. She also worked as Policy and Outreach Advisor at the ICRC’s Headquarters in Geneva. Her earlier professional experiences include diplomatic services within the Embassy of Switzerland in New Delhi (India) as well as field-based legal and advocacy work for non-governmental organizations.
Joëlle holds a master's degree in International Public Law with a specialization in International Humanitarian Law and a bachelor's degree in International Relations from the universities of Geneva, Vienna and Lucerne.
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During his 10-year tenure at the World Food Programme, he served in various roles in the field as well as in leadership positions at the organization’s Rome Headquarters; most recently, as the Deputy Chief of Staff. Rehan has negotiation experiences across a range of contexts, including Yemen, Venezuela, Afghanistan, Sudan, South Sudan.
Rehan holds a Master of Public Affairs in Social and Economic Policy awarded by the University of Texas’ LBJ School of Public Affairs (USA) and a Bachelor’s Degree in Economics awarded by the Lahore University of Management Sciences (Pakistan).
![Loredana Serban](https://frontline-negotiations.org/wp-content/uploads/2022/05/Untitled-design.png)
Originally from Romania, Loredana has a Master’s Degree in Financial Management and is a project manager with certifications in both traditional and agile methodologies. In her free time, Loredana loves volunteering for organisations supporting women's advancement, children's education, environmental protection and professional development.
Operations
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He had previously worked for the ICRC, both as a protection delegate in the Middle East and as the Learning Facilitator for the Humanitarian Leadership Program in Africa, Asia and the Middle East. Before, he worked as a Project Coordinator for the French Cooperation for the Middle East.
Toufik holds a Master's Degree in Middle Eastern Studies from the University of Manchester.
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Previously, he worked for over 11 years with the International Committee of the Red Cross (ICRC), in various operational and management roles in complex conflict environments. More recently, he was Deputy Head of Mission in Jerusalem, Field Security and Crisis Management Coordinator in Myanmar and Deputy Head of Delegation in charge of the operations in Venezuela. He started his humanitarian career as a UN Volunteer in Darfur, Sudan.
Olivier holds a Master’s degree in Computer Science from the Federal Institute of Technology (ETH) in Zurich and another one in Photojournalism and Documentary Photography from the University of the Arts in London. In addition to English and French, Olivier speaks Spanish and rusty German.
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From 2003 to 2018, Patrick led field operations at the International Committee of the Red Cross in various capacities including Head of Mission and Head of Office in Rwanda, the former Yugoslav Republic, Guinea, Burundi, Myanmar, Lao PDR, Pakistan, and in Geneva as Head of Sector for Cooperation and Coordination.
From 2018 to 2021, he directed his own consultancy firm providing strategic and operational humanitarian advisory services to organisations and individuals across the globe.
Patrick holds an Executive Certificate in Public Leadership from the Harvard Kennedy School of Government, a Master of Arts in Contemporary History from the University Paris XII, and a Bachelor of Arts in Business Administration from the Universities of Perpignan (France) and Freiburg-im-Breisgau (Germany).
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Thaer’s expertise includes humanitarian protection response and coordination, capacity building and development, access and negotiations, and most recently, durable solutions coordination.
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Her academic background in social studies, law and public administration led her to professionally focus on development work and humanitarian action.
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She holds a diploma in Political Science and International Relations and studied at the Geneva Academy of International Humanitarian Law and Human Rights. She is a graduate of the Humanitarian Leadership program at Deakin University (Australia) and is pursuing a Master of Advanced Studies in Peace Building from Swisspeace and the University of Basel.
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Hala has extensive experience as a humanitarian professional, having worked for the International Committee of the Red Cross, Danish Refugee Council, and Action contre la faim among others, in contexts such as Afghanistan, Iraq, Central African Republic, and South Sudan. She is particularly interested in the strategic impact of humanitarian work and the daily discussions that make it happen.
Besides her field experience, Hala also worked as a Learning and Development Coordinator at Bioforce Institute and contributed to the development of several capacity-building programmes in contexts like the Democratic Republic of Congo, Mali, Haiti, and Central African Republic.
Hala is a Lebanese national who speaks fluent Arabic, French, and English. She holds a master’s degree in public health (MPH) with a specialisation in Health Management and Policy from the American University of Beirut, as well as an MPH in Economic Evaluation and Research from Université de Lyon I.
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![](https://frontline-negotiations.org/wp-content/uploads/2021/11/Maura-James-1024x1024.png)
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Prior to joining the CCHN, Zoia worked as a Research Assistant for ETH Zurich’s Peace Observatory Project and contributed to the PRIMA Project at the Center for Conflict Development and Peacebuilding. She has also served as a Junior Project Officer at Trust Consultancy and Development and coordinated intercultural and social justice workshops at the University of British Columbia.
Zoia holds an MA in International and Development Studies with a specialisation in Conflict, Peace, and Security from the Geneva Graduate Institute and a BA in International Relations from the University of British Columbia. She is fluent in Arabic, English, and Russian, and conversational in French.
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Previously, she worked within the Division of International Protection of UNHCR, with the Humanitarian Action Section of OHCHR, as well as in the Office of the Prosecutor of the International Criminal Court.
Inès holds a master's degree in Humanitarian Law and Human Rights, as well as a master's degree in Philosophy of Law and Political Philosophy from the University Paris 1 Panthéon-Sorbonne, where she also obtained a double bachelor's degree in Law and in Philosophy.
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Previously, Marly worked in project management, knowledge management, and political affairs, notably with the UN Department of Peace Operations and various NGOs, such as Terre des Hommes and Geneva Call.
She holds a master’s degree in Political Science from the University of Geneva, where she also obtained an advanced specialization in quantitative methods.
Originally from France and Guinea, Marly is fluent in both English and French.
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Previously, she worked for the Spanish Ministry for Foreign Affairs, both in the Permanent Mission in Geneva and in the HQ in Madrid. Cayetana also has experience working in the humanitarian field in organizations like the IFRC, UN Peacekeeping, UNOPS and INTERSOS, where she had field exposure to Tunisia and Libya.
Cayetana has been active in different youth-led initiatives focused on increasing youth participation in global affairs. At the moment, she is part of the Advisory Board of Youth Transforming Narratives, an organization working on the Youth, Peace and Security agenda.
Cayetana holds a LL.M. in International Law from the Geneva Graduate Institute, focused on the protection of the individual under International Law. She obtained two Bachelor's degrees in Law and International Relations from Universidad Nebrija (Madrid, Spain). In addition to Spanish and English, Cayetana speaks French, Italian and is learning Portuguese.
Support
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Since she joined the ICRC in 1995, she has been engaging with humanitarian organizations and focusing on administrative, financial, logistical and HR issues. She has also worked in the field for many years, mainly in Chechnya, Congo-Brazzaville, Kenya, Sudan and South Sudan.
![Liza Abdulla](https://frontline-negotiations.org/wp-content/uploads/2021/02/Liza-Abdulla.jpg)
![](https://frontline-negotiations.org/wp-content/uploads/2021/02/Nikolas-Rubiato.jpg)
Communication
![Barbara Sartore](https://frontline-negotiations.org/wp-content/uploads/2021/09/barbara-pic-square-1024x1024.png)
Barbara holds a Master’s Degree in International Law from the Graduate Institute of International and Development Studies (Switzerland), an undergraduate degree in Human Rights from the University of Padua (Italy), and an Advanced Certificate in Corporate Communications from the University of Fribourg's School of Management. In addition to English and French, Barbara speaks Italian and Spanish.
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Before joining the CCHN, Ana worked as a freelance translator and editor for United Nations agencies and International Non-Governmental Organizations.
Ana holds a master's degree in Legal and Economic Translation from the University of Geneva (Switzerland). She speaks English, Spanish, and French.
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Before joining the CCHN, Julie worked at the French Ministry of Interior as a Program Officer in the context of the Ukrainian crisis. She has also worked for the UN Office of the High Commissioner for Human Rights’s Special Procedures Branch in Geneva.
Julie holds a Master’s in Human Rights and Humanitarian Action from Sciences Po Paris, during which she obtained an Advanced Certification in Gender Studies. Originally from the South of France, she obtained her Bachelor’s degree in Global Management from SKEMA Business School (Sophia Antipolis).